Help Center

Find help and information about using the Bluestem Ridge HOA website.

Account Management

Creating an Account

To create an account, click on "Sign Up" in the navigation menu. You'll need to provide your email address and create a password. After registering, you'll receive a verification email to confirm your account.

Updating Your Profile

Once logged in, you can update your profile information by going to the Dashboard and selecting the "Profile" option. Here you can update your contact information, communication preferences, and change your password.

Password Recovery

If you forget your password, click on "Sign In" and then select "Forgot Password?" You'll receive an email with instructions to reset your password.

Property Management

Adding a Property

After logging in, go to the Dashboard and select "Properties" then "Add Property." Enter your property details including address and ownership information.

Managing Multiple Properties

If you own multiple properties in Bluestem Ridge, you can manage them all from your account. Each property will be listed separately in your Dashboard under "Properties."

Updating Property Information

To update property information, go to the Properties section in your Dashboard, select the property you wish to update, and click on "Edit." Make your changes and save the updated information.

Payments

Paying HOA Dues

HOA dues can be paid online through the "Payments" section of your Dashboard. We accept credit/debit cards and ACH bank transfers. Payments are processed securely through Stripe.

Payment History

Your payment history is available in the "My Payments" section of your Dashboard. This shows all payments made, including date, amount, and payment method.

Setting Up Automatic Payments

For convenience, you can set up automatic payments for your HOA dues. Go to the "Payments" section and select "Set Up Automatic Payments." Follow the prompts to configure your payment schedule.

Documents

Accessing HOA Documents

Important HOA documents are available in the "Documents" section. This includes HOA covenants, bylaws, policies, and forms for structural improvements.

Downloading Documents

To download a document, simply click on the "Download" button next to the document you wish to access. All documents are provided in PDF format.

Requesting Additional Documents

If you need a document that is not available on the website, you can request it through the "Contact Us" page or by emailing the HOA board directly.

Communication

Newsletters

HOA newsletters are published regularly and are available in the "Newsletters" section. These keep you updated on community events, announcements, and important information.

Contacting the HOA Board

To contact the HOA board, use the "Contact Us" page. Fill out the form with your inquiry, and a board member will respond to you as soon as possible.

Facebook Group

Join our Facebook group for community discussions and updates. You can access it through the Facebook icon in the navigation menu.

Troubleshooting

Login Issues

If you're having trouble logging in, first try resetting your password. If issues persist, ensure your browser is up-to-date and try clearing your cache and cookies.

Payment Problems

For payment issues, check that your payment information is entered correctly. If a payment fails, you'll receive an email notification with details. For persistent issues, contact the HOA board.

Technical Support

For technical support with the website, please use the "Contact Us" form and select "Technical Issue" as the subject. Include details about the problem and screenshots if possible.

Need more help?

If you couldn't find the answer you're looking for, check our FAQ page or contact us directly.