Frequently Asked Questions

To create an account, click on the 'Sign Up' link in the navigation menu. You'll need to provide your name, email address, and create a password. After submitting, you'll receive a verification email to confirm your account.

Click on the 'Sign In' link, then select 'Forgot Password?' Enter your email address, and you'll receive instructions to reset your password.

Yes. After logging in, go to Dashboard → Profile. You can update your email address there. You'll need to verify the new email address before the change takes effect.

Log in to your account, go to Dashboard → Profile. Here you can update your name, phone number, and other contact information.

Log in to your account and go to Dashboard → Payments. You can pay using a credit/debit card or ACH bank transfer. All payments are processed securely through Stripe.

HOA dues are charged annually and are due on January 1st. You'll receive email reminders about upcoming due dates.

Yes. In the Dashboard → Payments section, select 'Set Up Automatic Payments'. Follow the prompts to configure recurring payments.

Your payment history is available in Dashboard → My Payments. This shows all payments made, including date, amount, and payment method.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and ACH bank transfers.

After logging in, go to Dashboard → Properties → Add Property. Enter your property details including address and ownership information.

Yes. If you own multiple properties in Bluestem Ridge, you can add all of them to your account and manage them from your dashboard.

Go to Dashboard → Properties, select the property you wish to update, and click on 'Edit'. Make your changes and save the updated information.

HOA documents are available in the Documents section. This includes covenants, bylaws, policies, and forms.

Download the Structural Improvements Application from the Documents page. Complete the form and submit it according to the instructions provided on the form.

Contact the HOA board through the Contact Us page or email directly to request specific documents not available on the website.

Use the Contact Us page to send a message to the board. Fill out the form with your inquiry, and a board member will respond as soon as possible.

Newsletters are published in the Newsletters section. This is where you'll find community updates, announcements, and important information.

Click on the Facebook icon in the navigation menu to access our Facebook group. You'll need to request to join and be approved by an administrator.

First, try refreshing the page. If that doesn't work, clear your browser cache and cookies. If you're still experiencing issues, contact us through the Contact Us page with details about the problem.

First, ensure you're using the correct email and password. If you've forgotten your password, use the 'Forgot Password?' option. If you're still unable to log in, contact us for assistance.

Check your spam or junk folder first. If you still can't find it, go to the Sign In page and click 'Forgot Password?' to trigger a new email. If problems persist, contact us for help.